Shipping policy

Last updated 6 October 2026

We deliver anywhere in India and delivery is free on every order. Most parcels reach you within 4 to 8 business days.

Where we ship

BeShape ships within India only. We do not accept international orders at present.

What delivery costs

Nothing. Delivery is free on every order, to every pin code we serve, with no minimum order value.

If you choose Cash on Delivery, a handling charge of ₹50 is added to your order. This covers the courier's cash-collection fee. It is shown on the order screen before you confirm, and it does not apply to orders paid online.

How long it takes

  • We pack and hand your order to the courier — 1 to 2 business days
  • Courier delivers, most pin codes — 3 to 6 business days
  • Courier delivers, remote and hill pin codes — up to 10 business days

Business days are Monday to Saturday, excluding public holidays. Orders placed after 6pm, on a Sunday, or on a public holiday begin their count on the next business day.

Tracking

As soon as your parcel is handed over, we email you a tracking number and link. It can take about 24 hours after dispatch before the courier's system starts showing movement. That is normal and not a sign anything is wrong.

If your tracking has not moved in 4 days, write to us and we will chase the courier for you.

Getting your address right

Please check your address, pin code and mobile number before you confirm. Couriers in India call before delivering, and an unreachable number is the single most common reason a parcel comes back undelivered.

If you spot a mistake, tell us within a few hours of ordering and we can usually correct it before dispatch.

Orders with more than one item

Items may travel in separate parcels and arrive on different days. You are never charged extra for this, and each parcel carries its own tracking number.

Delays outside our control

Once a parcel is with the courier, the delivery date is in their hands. Festivals, elections, weather, local strikes and regional restrictions all slow the network, particularly around Diwali. We will keep you updated and chase on your behalf, but we cannot promise a date the courier has not given us.

If your parcel does not arrive

If tracking shows the parcel delivered and you have not received it, or more than 12 business days have passed since dispatch with no delivery, write to ryansmithxbeshape@gmail.com with your order number. We will open an investigation with the courier. If the parcel is confirmed lost, we send a free replacement or refund you in full, whichever you prefer.

Cash on delivery

Cash on delivery is available across India on every product.

  • A handling charge of ₹50 applies and is added to your order total.
  • Please keep the exact amount ready. Many delivery partners accept UPI at the door, but not all of them do.
  • If you refuse the parcel at the door, our Refund and Returns Policy explains what happens next.

Questions

Write to ryansmithxbeshape@gmail.com or message +91 78872 94760 on WhatsApp. We reply within 48 hours, and usually much sooner. Our support hours are 10:00 am to 6:00 pm IST, Monday to Saturday.