Refund policy

Last updated 6 October 2026

If something you bought from BeShape isn't right, you have 7 days from the day it arrives to tell us. This page sets out exactly how that works, what we can take back, and when the money reaches you.

Your 7-day window

You may request a return within 7 days of delivery. The window starts on the date the courier marks your parcel delivered.

For a return to be accepted, the item must be unused — or used only enough to try it — in its original box or pouch, with every part, cable, accessory and free gift included, and undamaged by drops, water, tampering or use beyond a normal trial. We check every returned parcel before approving a refund.

What we cannot take back

  • Items used beyond a reasonable trial, or returned soiled, stained or smelling of use.
  • Personal-care items worn directly against the skin — gel heel socks, for example — once they have been worn. We will still replace these if they arrive torn or faulty.
  • Items returned without their packaging, accessories or free gift.
  • Requests made more than 7 days after delivery.
  • A free gift on its own. A gift must come back with the product it arrived with.

Damaged, wrong or missing items

This is the fastest case and we handle it differently. If your parcel arrives damaged, holds the wrong item, or is missing something, write to us within 48 hours of delivery with your order number, photos of the item and the outer packaging, and an unboxing video if you have one.

An unboxing video is not compulsory, but it settles a claim on the spot. With one, we send a replacement or refund straight away without asking you to post anything back.

How to start a return

Write to ryansmithxbeshape@gmail.com with your order number and a sentence about what is wrong, or message +91 78872 94760 on WhatsApp.

We reply within 48 hours with either a pickup arrangement or a return address. Please do not ship anything back before you hear from us. A parcel sent without a confirmed return reference cannot be matched to your order.

Who pays return postage

If the fault is ours — the item is damaged, faulty, or not what you ordered — we cover the return entirely and you pay nothing.

If you have simply changed your mind and the product is in sound condition, you arrange and pay for the return post. We refund the full product price once it reaches us.

Refunds

Once your return arrives and passes the check, we approve the refund within 2 business days.

  • Paid online through Razorpay — the money returns to the same card, UPI ID or bank account, usually within 5 to 7 business days depending on your bank.
  • Paid cash on delivery — we refund by UPI or bank transfer. We will ask for your UPI ID or account details when the refund is approved, and it usually reaches you within 3 to 5 business days.

We refund the price you paid for the product. Delivery was free, so there is nothing deducted for it. The ₹50 cash-on-delivery handling charge is not refunded on a change-of-mind return, because it has already been spent collecting the payment; it is refunded in full whenever the fault was ours.

Cancelling an order

You can cancel free of charge at any point before the parcel is dispatched, which is usually a window of about one working day. Write to us or message the WhatsApp number as soon as you can and we will stop it and refund in full.

Once a parcel has been handed to the courier we cannot recall it. From that point it becomes a return under the rules above.

Refused or undelivered parcels

If a cash-on-delivery parcel is refused at the door, or comes back to us because the address or phone number was wrong, we may ask you to cover the courier's return charge before we accept a further cash-on-delivery order from you. Nothing is charged for a first refusal.

Replacements

If you would rather have the same item again than get your money back, say so when you write in. Replacements ship free and follow the same delivery times as a new order.

If you are not happy with the outcome

Write to our Grievance Officer, Mr. Pratyush Jaiswal, at ryansmithxbeshape@gmail.com. Full details are on our Contact page. We acknowledge every complaint within 48 hours and work to settle it within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.